Refund policy

All sales are final once shipped. Research peptides are temperature-sensitive and, once delivered, are stored and handled under conditions we cannot verify, so we do not accept returns or exchanges on delivered product — including for a change of mind, for ordering the wrong item, or for a result that did not meet an expectation.

No purity guarantee — a published record instead. We do not promise a purity figure, because a promise is only worth the lot it was tested on. Every lot is independently tested and its measured figures are published under its own lot number before the lot goes on sale, so you can read the real result for the batch you are buying rather than take a number on trust. Most single-peptide lots we have published have assayed above 99%; the ones that came in lower are published at the figure they came in at.

Orders that do not arrive, or arrive damaged. Every order ships tracked. If tracking shows no delivery, or shows a delivery you did not receive, email info@thepeptide.ca with your order number and we will open a trace with the carrier. If a parcel arrives damaged, email the same address within 48 hours of delivery with your order number and photographs. In either case we replace the order, or refund it in full if you would rather.

All published Certificates of Analysis are available at https://thepeptide.ca/pages/lab-results.